Privacy Policy

Precise Global Translations, Inc. ("PGT," "we," "us," or "our") respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our translation, interpretation, and related document services (collectively, the "Services"). Please read this policy carefully.

By using the Services, you consent to our collection and use of personal information as outlined herein. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Register for an account on our platform;
• Submit a request for quote or translation project;
• Complete our contact or lead-capture forms;
• Correspond with us by email, phone, or other means;
• Submit documents, content, or other materials for translation or review.

This information may include your name, company name, business email address, phone number, mailing address, billing information, and the documents or content you submit to us for translation or related services.

Information Collected Automatically

When you visit our website, we or our analytics providers may automatically collect certain technical information, including:

• IP address and general geographic location;
• Browser type and version;
• Operating system;
• Pages viewed and navigation paths on our site;
• Date and time of your visit;
• Referring URL.

We use self-hosted, cookieless analytics (Umami) that do not set tracking cookies and do not share your data with third-party advertising networks.

Cookies and Similar Technologies

Our website does not use advertising or cross-site tracking cookies. We may use strictly necessary session cookies to enable core functionality (such as form state). You may disable cookies in your browser settings; however, doing so may affect the functionality of certain features.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Services;
• Respond to your inquiries and deliver requested translations, interpretations, or other services;
• Process payments and send invoices, receipts, or billing communications;
• Communicate with you about project status, deadlines, or account matters;
• Send promotional communications where you have opted in or where permitted by applicable law;
• Detect, prevent, and address technical issues, fraud, or illegal activity;
• Comply with legal obligations and enforce our Terms of Service;
• Analyze usage patterns to improve our website and Services.

We do not use your submitted documents or Confidential Information for any purpose other than providing the Services to you. We do not sell, train AI models on, or otherwise exploit your Confidential Information. See the Confidentiality section of our Terms of Service for full details.

How We Share Your Information

PGT does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, processing payments, managing customer relationships (CRM), or delivering the Services. These providers are contractually obligated to use your information only as directed by PGT and consistent with this Privacy Policy.

Professional Translators and Associated Persons

To fulfill translation or interpretation projects, PGT may share the minimum necessary content and contact information with qualified translators, interpreters, vendors, or contractors ("Associated Persons") who have agreed to maintain confidentiality obligations at least as protective as those set forth in our Terms of Service.

Legal Requirements

We may disclose your information when required by law, subpoena, court order, or other governmental or legal request, or when we believe in good faith that disclosure is reasonably necessary to: (a) comply with applicable law or legal process; (b) protect the safety of any person; (c) prevent fraud or abuse; or (d) protect PGT's legal rights.

Business Transfers

If PGT is involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.

Confidential Information and Document Security

All documents, content, and materials you submit to PGT for translation or related services are treated as your Confidential Information. We implement technical, administrative, and physical security measures to protect your Confidential Information, including:

• Encrypted data transmission (TLS/HTTPS);
• Access controls limiting document access to only those personnel who need it to perform the Services;
• Confidentiality agreements with all translators, interpreters, and other Associated Persons;
• Secure document storage and transmission protocols aligned with ISO 27001 information security management principles.

We retain your submitted documents only for as long as necessary to provide the Services and fulfill our legal obligations. Upon project completion, documents may be retained for a limited period for quality assurance and dispute resolution, then securely deleted or anonymized.

Data Retention

We retain personal information for as long as your account is active, or as needed to provide you the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to request deletion of your account and associated personal data, please contact us at info@pgt.email. We will respond within thirty (30) days, subject to any legal retention requirements.

Your Rights and Choices

Access and Correction

You may review, update, or correct your personal information by logging into your account or by contacting us at info@pgt.email.

Marketing Communications

If you receive promotional email communications from us, you may opt out at any time by clicking the "unsubscribe" link at the bottom of any such email or by contacting us directly. We will process your request within a reasonable time. Please note that opting out of marketing communications does not opt you out of transactional messages related to your account or active projects.

Do Not Track

Some browsers transmit "Do Not Track" signals. Because our analytics are already cookieless and non-tracking, the behavior of our site does not change based on whether a Do Not Track signal is received.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. PGT does not sell personal information. To exercise your California privacy rights, contact us at info@pgt.email.

Under California Civil Code Section 1789.3, users of the Service from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

International Users

PGT is headquartered in the United States. If you are accessing the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States might not be as comprehensive as those in your country. By using the Services, you consent to this transfer.

For clients located in the European Economic Area (EEA) or United Kingdom who require GDPR- or UK GDPR-compliant data processing agreements, please contact us at info@pgt.email.

Children's Privacy

The Services are not directed to individuals under the age of 16. PGT does not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 may have provided us personal information, please contact us at info@pgt.email.

Security

We take the security of your personal information seriously and use commercially reasonable technical and organizational measures to protect it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you believe that your account or personal information has been compromised, please contact us immediately at info@pgt.email.

Links to Third-Party Sites

Our website may contain links to third-party websites that are not operated by PGT. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of any third-party site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last revised" date. For material changes, we will provide notice via email (if you have provided an email address to us) and/or by a prominent notice on our website. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Services after we post any modifications constitutes your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Precise Global Translations, Inc.
DBA Precise Translations
1095 Evergreen Cir, Ste 200
The Woodlands, TX 77380
United States

info@pgt.email
+1 (800) 717-5312

For mailing correspondence related to privacy matters:
PO Box 130472, Spring, TX 77393